Contour Diabetes App
The Contour Diabetes App connects with the Contour Next glucometer to track glucose levels in real time, along with manual logging.
The goal was to make diabetes management simpler, clearer, and more actionable for users.
Overview
My Approach
Phase 1: UX Audit
Instead of jumping into design, I initiated a structured UX audit to identify systemic issues.
What I Did
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Evaluated core flows (logging, viewing insights, syncing)
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Assessed usability, accessibility, and interaction patterns
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Benchmarked against competitors
Key Gaps Identified
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High cognitive load in dashboards
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No prioritization of critical information
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Weak feedback loops after glucose readings
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Disconnected experience between manual and device data
Outcome: Created a clear, evidence-backed problem framework, aligning stakeholders early.
Phase 2: Research & Stakeholder Alignment
Methods
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User interviews (diabetic patients across age groups)
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Stakeholder workshops (product, medical, business teams)
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Journey mapping
Key Insights
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Users don’t want data—they want reassurance and guidance
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Morning readings trigger the most anxiety
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Manual logging is still critical (device not always used)
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Users prefer simple, actionable nudges over detailed reports
My Design Strategy
Bridged Device & Manual Experience
Created a unified experience across real-time device data and manual inputs, which is often overlooked but critical in healthcare apps.
Shifted from Data to Decision-Making
Balanced Medical Accuracy with Simplicity
Moved the product from:
Data display
to
Actionable insight-driven experience
Simplified complex health data without losing clinical reliability a critical challenge in healthcare UX.
Designed for Behavior Change, Not Just Usage
Focused on habit formation and emotional reassurance, not just feature interaction.
Impact
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+35% increase in daily active usage
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+28% improvement in task completion (logging & viewing insights)
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-40% reduction in manual logging friction
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+25% increase in feature adoption (insights & trends)
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Improved user confidence in managing glucose levels (qualitative feedback
Key Learnings
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Healthcare UX is as much emotional design as functional design
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Clarity builds trust, especially in health apps
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Small insights can drive meaningful behavior change
Key Features
Device Integration
Seamless sync with glucometer
Reduced manual input
